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A.O. SMITH iCOMM™ SERVICE
GIVES PEACE OF MIND
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As the only Green Restaurant
Association certified restaurant in Nashville, Tennessee, Tayst
Restaurant & Wine Bar, a restaurant dedicated to sustainability,
brings in fresh ingredients daily from local farms. The use of
locally produced foods carries with it a bit of unpredictability
such as a constantly evolving menu and flexibility during severe
weather. As a result of this ever-changing atmosphere, restaurant
owner and Chef Jeremy Barlow has to be ready for anything that comes
his way.
For Barlow, the most important part of his restaurant, and
consequently the part that requires the most of his attention, is
the food—his passion and the reason he opened Tayst in 2004. But due
to a previous bad experience with a water heater at another
restaurant, Barlow has always felt the need to keep his eye on the
back room.
This changed when Barlow recently installed the A. O. Smith iCOMM™
system, a service that monitors water heaters and boilers and alerts
users of any faults or areas of concern regarding their water
heating equipment. Barlow can now put all of his attention where
it’s most needed rather than having to focus on the status of his
water heaters; the iCOMM system watches the water heaters for him.
“Now, with the iCOMM system, I don’t have any worry, any concern
about the restaurant having to shut down because the water heaters
have stopped working,” Barlow said.
The iCOMM system’s remote connectivity to the iCOMM Web site allows
users to proactively manage, monitor and interact with their full
fleet of A. O. Smith water heaters and boilers from anywhere in the
world via the Internet. In addition, the iCOMM system is BACnet
compatible. The remote monitoring also provides leak detection and
fault alerts for any unit in the fleet through e-mail or text
messaging. If Barlow wants to monitor the heaters himself, he has
that option. However, because of the iCOMM unit’s alert system, he
doesn’t have to.
“The notification process I receive from the iCOMM unit—a text and
an e-mail with an accurate description of the problem—allows my
service technician to come out immediately and not have to spend
time trying to diagnose what’s wrong with the units,” Barlow said.
“He’ll know exactly how to fix it before he even gets out here.”
“The iCOMM system helps me save time and dollars on the service
call,” Barlow added.
Barlow had his iCOMM system installed with his new Cyclone® Xi gas
water heaters. However, he could have used the device with his
existing water heater if the model was compatible with the iCOMM
system. The iCOMM system is compatible with four other A.O. Smith
product families, including the Gold Xi commercial electric line,
the Custom Xi commercial electric line, the vF Series boilers and
Genesis® boilers.
Tayst is a small, local restaurant with just two water heaters, but
the iCOMM system works with any size fleet. Whether it’s a larger
restaurant, a hospital or a hotel, the iCOMM system can provide
peace of mind by monitoring all of the water heaters at the same
time, preventing any loss of business resulting from a water heater
problem.
“With the iCOMM system installed, it doesn’t matter whether I have
one heater or a number of them,” Barlow said. “It helps me monitor
all of them and lets me get back to running my business.”
A. O. Smith Water Products
500 Tennessee Waltz Parkway
Ashland City, TN 37015
866.362.9898
www.hotwater.com
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